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Обо мне

Capable, reliable, friendly, flexible, sociable, energetic, considerate and organized person.

Hobbies: Travelling, skiing, dancing, pilates, art.

Опыт работы
Менеджер отдела специальных проектов
Февраль 2016 — Март 2018 (2 года и 2 месяца)

- Organization of accommodation for groups and individual clients, transfers, transport services, catering, visa support, air support, VIP services in airports, railway travel, excursions, conference services, guide-interpreter services, MICE.

- Regular work with promoters, theatres, festivals, TV channels, music groups, celebrities, museums, concerts halls.

- Handling overall sales process.

- Price negotiation

- Contract execution with clients and partners.

- Preparing proposals and agreements for clients.

- Communicating with clients to improve and develop business relationships and their feedback.

- Monitoring events and contacting organizers

- Regular business trips to control the events (hotels, restaurants, excursions, transport).

- Problems solution.

- 24-hour access to phone and internet.

Lotte Hotel Moscow
Москва
Front Desk Supervisor
Январь 2015 — Январь 2016 (1 год и 1 месяц)

- Supervision of front desk agents.

- Control arrivals and departures of guests.

- Individual approach to the guests and the guest’s problems.

- Presentation of the hotel facilities.

- Daily reports of problems.

- Managing the work process.

- Newcomers training.

- Dealing with the conflict and difficult situations.

- Oversee the entire Front Office operation.

Night Manager
Август 2014 — Январь 2015 (6 месяцев)

- Responsible for Hotel’s operation at night.

- Oversee the entire Front Office operation.

- Supervision of night auditors.

- Individual approach to the guests and the guest’s problems.

- Daily reports of problems.

- Checking reports.

- Processing current documentation.

- Managing the work process.

- Newcomers training.

- Responsible for all decisions at the night time.

- Dealing with the conflict and difficult situations.

- Night audit procedure, micros audit procedure.

Night Shift Supervisor
Август 2013 — Январь 2014 (6 месяцев)

- Responsible for Hotel’s operation at night.

- Supervision of night auditors.

- Control arrivals and departures of guests.

- Communication with guests and problem resolution.

- Individual approach to the guests and the guest’s problems.

- Presentation of the hotel facilities.

- Daily reports of problems.

- Night auditing.

- Checking reports.

- Processing current documentation.

- Manage invoicing payments and cash operations.

- Responsible for accurate performance of the Front Office.

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Katerina Park Hotel
Москва
Shift leader
Январь 2012 — Февраль 2013 (1 год и 2 месяца)

- Supervision of front desk agents.

- Control arrivals and departures of guests.

- Providing timely rooms occupation.

- Communication with guests and problem resolution.

- Individual approach to the guests and the guest’s problems.

- Presentation of the hotel facilities.

- Daily reports of problems.

Front Desk Agent
Май 2011 — Ноябрь 2011 (7 месяцев)

- Visitors greeting.

- Making reservations.

- Handling incoming/out coming calls.

- Arrival and departure procedures.

- Cashiering.

-Handling guest’s requests.

Высшее образование
Российский государственный университет туризма и сервиса
Черкизово дп, пгт
Факультет: Институт туризма и гостеприимства
Сентябрь 2007—Июль 2012 (4 года и 10 месяцев)
Менеджмент организации