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Елена Лукьяничева

управление проектами · Менеджмент · Аналитика · Старший (Senior)
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Возраст: 35 лет
Опыт работы: 14 лет
Регистрация: 24.11.2006
Последний визит: 2 месяца назад
Местоположение: Россия, Казань
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Обо мне

Специализация и профессиональные навыки: 

  • управление проектами (управление технически сложными проектами, проектами  с нестандартной архитектурой, управление эсколационными проектами);
  • сервис менеджмент.

Опыт работы

  • Ведущий мировой поставщик услуг по разработке программного обеспечения и цифровых платформ
    Минск · Более 5000 сотрудников
    Project/Delivery Manager
    Февраль 2018 — По настоящее время (2 года и 10 месяцев)

    • creating support service for the Workfusion instances and SPA processes for EPAM’s customers; 
    • planning and calculation of the budget of the service; 
    • on-boarding the service team;
    • finding additional resources to solve problems on the service effectively;
    • identification of new potential points of rising of the service;
    • establishing and calibration of existing working processes with the processes of the customer and the company (Incident Management, Problem Management, Resource Management, Change and Release Management, Process of continuous improvement);
    • close proactive communications with customers and key persons; 
    • monitoring and evaluation of team member' activities; 
    • reporting to the management, project managers, customers.

  • Java EE, PHP, Ruby on Rails, iOS, Android. Эксперты с опытом мировых ИТ-лидеров и выращивание талантливых студентов.
    Казань · От 10 до 100 сотрудников
    Июнь 2017 — Январь 2018 (8 месяцев)

    • improve of quality of the team’s work on the regular base;
    • participate in Continues service improvement on the regular base;
    • communicate with customers on the regular base;
    • settlement of escalations;
    • estimation of developers' work and invoicing;
    • motivate and develops of team members; 
    • knowledge management and knowledge sharing; 
    • coordination of team work/resource allocation;
    • recruiting.

  • Лидер рынка информационных и коммуникационных технологий (ICT)
    Казань · От 100 до 1000 сотрудников
    Project Manager
    Ноябрь 2016 — Май 2017 (7 месяцев)

    • project planning and controlling;
    • finding additional resources to effectively solve problems in the project;
    • proactive personal communications with customers and key persons;
    • reporting to management, customers and other stockholders;
    • planning and accounting of the project budget;
    • Identification of new potential scopes of work;
    • invoicing.

    Service Manager
    Июнь 2015 — Май 2017 (2 года)

    Service description:
    • support and evaluation of applications which are supporting the process for the manufacturing of laptops, servers, storages and racks in the factory in Germany
    • applications on the assembly line of the hardware manufacturing;
    • applications responsible for processing data from other factories;
    • applications which are provide data about all created devices in all factories of the company to the external systems (SAP systems, 3rd party applications, reporting systems).

    Responsibilities:
    • close proactive communications with customers and key persons; 
    • development and increase of the size of the service; 
    • establishing and calibration of existing working processes with the processes of the customer and the company (Incident Management, Problem Management, Resource Management, Change and Release Management, Process of continuous improvement);
    • monitoring and evaluation of employees' activities; 
    • reporting to the management, project managers, customers; 
    • planning and calculation of the budget of the service; 
    • invoicing; 
    • performing the role of project manager in the small service related projects (budget planning, team load planning, invoicing, risk management, control);
    • identification of new potential points of rising of the service;
    • finding additional resources to solve problems on the project effectively.


    Additional responsibilities
    • recruiting; 
    • analysis and solution of escalations from the customer on other projects (analysis of conflict situations, search for solutions, finding of additional resources);
    • preparation for the start of the new projects (documentation analysis, business model and infrastructure analysis, initial cost estimation) .

    Team leader of Application support group
    Июнь 2013 — Май 2017 (4 года)

    Group description: 
    • 2nd line support of application for the German customer (SharePoint portals, desktop applications, web applications);
    • 2nd line of support for internal applications of the company (web applications, applications for workflow automation and workflow based on SharePoint, MSProject, Webtutor);
    • support for the ITSM system of the Belgian customer;
    • 2nd support line for BIztalk applications for the UK customer.


    Responsibilities: 
    • close proactive communications with customers and key persons;
    • organization of everyday work of the 4-5 project teams in parallel;
    • development and increase of the size of the group;
    • establishing of working processes and calibration of processes with the processes of the customer and the company (Incident Management, Problem Management, Resource Management, Change and Release Management, Process of continuous improvement);
    • organization of soft skills, technical skills trainings to improve the work effectiveness;
    • reporting to management, project managers, customers;
    • planning and accounting of the budget of the group;
    • performing the role of project manager (budget planning, team load planning, invoicing, risk management, control).


    Additional responsibilities:
    • accounting of the budgets of the new projects and all sales support activities;
    • involvement in the recruiting process

    Software developer
    Декабрь 2009 — Июнь 2013 (3 года и 7 месяцев)

    • analyses of requirements;
    • time effort estimation and planning; 
    • change of the source code of the supported applications (C#, .NET, ASP, ASP.NET, VB.NET);
    • testing (smoke testing, performance testing, regression testing);
    • creation of technical documentation;
    • communication with the customers.

  • Internet Linguistics Ltd.
    Казань
    Software developer(remote)
    Март 2008 — Ноябрь 2009 (1 год и 9 месяцев)

    • analyses of requirements;
    • time effort estimation and planning; 
    • change of the source code of the supported applications (Perl, BerklyeDB, PostgreeSQL); 
    • testing (smoke testing, manual testing);
    • creation of technical documentation;
    • collection and analysis of statistical data.

  • NeironRU
    Москва
    Software developer(remote)
    Август 2007 — Март 2008 (8 месяцев)


    • analyses of requirements;
    • time effort estimation and planning;
    • change of the source code of the supported applications (Perl, BerklyeDB, PostgreeSQL);
    • testing (smoke testing, manual testing);
    • creation of technical documentation;
    • collection and analysis of statistical data.

  • Алтейн
    Екатеринбург
    SEO specialist
    Май 2006 — Декабрь 2006 (8 месяцев)

    • analysis of the business model of customer (customer's business, customer's site, competitors' sites); 
    • preparation of media plans;
    • marketing research;
    • work at the site level to ensure the effectiveness of promotion (editing content, site layout, changing the structure of sites).

Высшее образование

  • КФУ

    Казанский федеральный университет
    Институт вычислительной математики и информационных технологий
    Январь 2002 — Январь 2007 (5 лет)