Елизавета Лукьяненко

Foreign customers manager

Местоположение

Проживание: Россия, Москва

Возраст и стаж

Стаж: 6 лет и 4 месяца

Возраст: 28 лет

Зарплатные ожидания: От 67000 руб.

Контактная информация

Хабр Карьера: https://career.habr.com/lukyanenkoes

Профессиональные навыки


Продажи • Обслуживание клиентов • Оптимизация бизнес-процессов • Коучинг • Английский язык • Консультирование • Разрешение проблем • Генерация идей

Опыт работы


Февраль 2016 —
По наст. время
(3 года и 11 месяцев)

Росбанк

Premium manager
Россия, Москва

Обязанности и достижения

- solving all difficult and uncommon situations (also with unknown ways of solving) due to background in banking sphere - analysed weaknesses in some processes and did reports to the Regional manager with ready to invent ideas - tutor new employees and always ready to help and discribe how to reach results - got positive reviews - ready to organize and control any new process - responsible for working with individuals (and personally with foreign customers)
Ноябрь 2014 —
Декабрь 2015
(1 год и 2 месяца)

Нордеа Банк

Leading customer manager
Россия, Москва

Обязанности и достижения

- invented a KPI achievement strategy for the branch - worked with unusual situations - was personally responsible for foreign customers - got positive reviews - responsible for working with individuals
Июль 2013 —
Сентябрь 2014
(1 год и 3 месяца)

Райффайзенбанк

Private Individuals and Corporate customers manager
Россия, Санкт-Петербург

Обязанности и достижения

- responsible for working with individuals and corporate clients. - teaching colleagues working with corporate clients - simplified and invented in parts process of opening corporate accounts - introduced a job position for corporate accounts opening - analysed weaknesses in processes during The Lean Project and did reports to Head of the branch - worked with foreign customers

Высшее образование


Сентябрь 2008 —
Июнь 2013

Санкт-Петербургский государственный инженерно-экономический университет

Туризма и гостиничного хозяйства
Россия, Санкт-Петербург

Специализация и достижения

Faculty of Tourism and Hospitality, Social and Cultural Service and Tourism Studied also as exchange student at Saimaa UAS (Finland), Faculty of Hospitality Industry and Hospitality management

О себе


I'm quite active person, making free time of equestrian sports, snowboarding and any other extreme hobbies. At work I'm a customer-friendly and simplification oriented manager, easily finding way out of difficult situations.