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Обо мне

I'm quite active person, making free time of equestrian sports, snowboarding and any other extreme hobbies. At work I'm a customer-friendly and simplification oriented manager, easily finding way out of difficult situations.

Опыт работы
Российский универсальный банк
Premium manager
Февраль 2016 — По настоящее время (4 года и 6 месяцев)
- solving all difficult and uncommon situations (also with unknown ways of solving) due to background in banking sphere - analysed weaknesses in some processes and did reports to the Regional manager with ready to invent ideas - tutor new employees and always ready to help and discribe how to reach results - got positive reviews - ready to organize and control any new process - responsible for working with individuals (and personally with foreign customers)
Банковские услуги частным и корпоративным клиентам
Leading customer manager
Ноябрь 2014 — Декабрь 2015 (1 год и 2 месяца)
- invented a KPI achievement strategy for the branch - worked with unusual situations - was personally responsible for foreign customers - got positive reviews - responsible for working with individuals
Ведущий универсальный банк в России для всех, кто ценит качество.
Private Individuals and Corporate customers manager
Июль 2013 — Сентябрь 2014 (1 год и 3 месяца)
- responsible for working with individuals and corporate clients. - teaching colleagues working with corporate clients - simplified and invented in parts process of opening corporate accounts - introduced a job position for corporate accounts opening - analysed weaknesses in processes during The Lean Project and did reports to Head of the branch - worked with foreign customers
Высшее образование
Санкт-Петербургский государственный инженерно-экономический университет
Факультет: Туризма и гостиничного хозяйства
Сентябрь 2008—Июнь 2013 (4 года и 9 месяцев)
Faculty of Tourism and Hospitality, Social and Cultural Service and Tourism Studied also as exchange student at Saimaa UAS (Finland), Faculty of Hospitality Industry and Hospitality management